Refund policy
Return & Exchange Policy
At Alpha Queen Apparel, we want you to feel confident in every purchase. If something doesn’t work out, eligible items may be returned or exchanged within 14 days of delivery.
Return Eligibility
To qualify for a return or exchange, merchandise must be:
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Unworn
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Unwashed
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Unaltered
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Free from stains, makeup, deodorant, self-tanner, lotion, perfume, smoke, pet hair, or other odors
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Returned with all original tags attached (if applicable)
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In its original condition and suitable for resale
Items that do not meet these conditions may be refused and returned to the customer.
Returns
Approved returns for a refund are subject to a 15% restocking fee, which will be deducted from the refund amount.
Original shipping charges are non-refundable.
Customers are responsible for all return shipping costs unless Alpha Queen Apparel made an error with the order or the item was received damaged or defective.
Refunds will be issued to the original form of payment once the returned merchandise has been received, inspected, and approved.
Exchanges
Eligible exchanges are subject to a $5.99 exchange processing fee.
Customers are responsible for shipping the original item back to Alpha Queen Apparel.
Exchange requests are subject to product and size availability. If the requested replacement item is no longer available, we will contact you regarding available options.
Required Information Inside Your Return Package
All return and exchange packages are required to include a written note inside the package with the following information:
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Full name
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Phone number
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Email address
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Return mailing address
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Order number (if available) or event/location of purchase
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Details of your request
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Clearly indicate whether you are requesting a return or exchange
For exchanges, you must also include the requested replacement:
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Style
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Size
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Color
Failure to include this information may delay the processing of your return or exchange.
Damaged, Defective, or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact Alpha Queen Apparel within 3 days of delivery.
Please include:
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Your order number
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Your full name
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A description of the issue
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Clear photos showing the defect, damage, or incorrect item
Qualifying manufacturing or quality issues may include problems with stitching, fabric, logo application, printing, or other workmanship.
Claims submitted after the 3-day notification period may not qualify for replacement or reimbursement.
If Alpha Queen Apparel confirms that we shipped the wrong item or that the product arrived defective, we will work with you to resolve the issue and will cover applicable replacement or return shipping costs.
Final Sale Items
Items marked Final Sale are not eligible for returns, refunds, or exchanges.
For hygiene reasons, certain items may also be considered final sale where applicable.
Return & Exchange Shipping
Alpha Queen Apparel is not responsible for return packages that are lost, stolen, damaged, or misdirected during transit.
We strongly recommend using a shipping service that provides tracking and keeping your tracking information until your return or exchange has been completed.
Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us via email.
Contact Us
To request a return or exchange, please contact:
Please include your order number and the reason for your return or exchange.
By completing a purchase through Alpha Queen Apparel, you acknowledge and agree to this Return & Exchange Policy.